Return & Refund Policy

Standard Returns

Customers have 14 days from the date of delivery to return any unused, non-perishable items in their original packaging for a full refund.

Items must be in their original condition with all tags and packaging intact to qualify for a return.

Damaged or Perishable Goods

Any delivery discrepancies or issues with fresh items must be reported within 48 hours of delivery with photographic evidence.

Failure to report issues within this timeframe may result in the claim being declined.

Photographic evidence is required for all claims related to damaged or perishable goods.

Inspection & Reporting

Customers are required to check:

• Quantity
• Packaging condition
• Product condition
• Visible damage

Any discrepancies must be reported immediately at delivery or within 48 hours of collection.

Claims submitted outside this timeframe may not be accepted. Photographic evidence may be required.

Non-Returnable Items

The following items are non-returnable unless confirmed faulty at dispatch:

• Opened or used items (unless faulty)
• Items missing original packaging or tags
• Products stored or handled incorrectly after receipt
• Special-order or custom items
• Personal care and hygiene items once opened

For hygiene and safety reasons, certain categories (e.g. opened beauty or personal care products) cannot be returned once received.

Damaged or Incorrect Goods

Where goods are confirmed to be damaged prior to dispatch, incorrectly supplied, or faulty upon receipt, YorubaFoods will offer one of the following remedies:

• Product replacement (subject to availability)
• Credit note for future orders
• Partial or full refund where applicable

Refunds are issued at our discretion where replacement or credit is not feasible, in line with applicable consumer protection law.

Order Errors & Change of Mind

Confirmed and paid orders cannot be returned due to accidental over-ordering of custom stock or items damaged post-delivery by the customer.

Customers are responsible for verifying order quantities before payment is made.

Storage & Handling Responsibility

Once goods are signed for or collected, responsibility transfers to the customer. YorubaFoods is not liable for:

• Improper storage
• Mishandling after receipt
• Resale losses
• Third-party handling issues