Privacy Policy

1. Introduction

YorubaFoods (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

• Visit our website
• Submit application
• Place an order
• Contact us
• Engage with our services

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data:

Business & Contact Information

• Full name
• Business name
• Email address
• Phone number
• Business address
• VAT or resale information (if provided)

Order & Transaction Data

• Order history
• Payment confirmations
• Delivery details

Technical Data

• IP address
• Browser type
• Device information
• Website usage data (via cookies)

We do not store debit or credit card details.

3. How We Use Your Information

We use your information to:

• Process applications
• Confirm and fulfil orders
• Arrange delivery or collection
• Issue invoices and payment confirmations
• Respond to enquiries
• Maintain business records
• Improve our website and services

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on:

• Contractual necessity (to supply goods)
• Legal obligations (accounting and tax compliance)
• Legitimate business interests (improving operations)
• Consent (for optional marketing communications)

5. Payment Processing

Payments made via Bank transfer, PayPal, and Stripe are processed securely by third-party providers.

YorubaFoods does not store or have direct access to full card details.

6. Data Sharing

We may share information with:

• Payment processors
• Delivery partners
• Accountants and professional advisers
• Government authorities where legally required

We do not share data for marketing resale purposes.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfil orders, maintain financial records, and meet legal obligations.

Financial records may be retained for up to 6 years in line with UK tax regulations.

8. Data Security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

However, no online transmission can be guaranteed 100% secure.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Object to processing
• Request restriction of processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be submitted via our contact details below.

10. Cookies

Our website may use cookies to improve functionality, analyse website traffic, and enhance user experience. You may disable cookies through your browser settings.

11. Marketing Communications

YorubaFoods may offer customers the option to subscribe to marketing communications, including product updates, promotions, new stock announcements, distribution updates, and business news.

Marketing emails will only be sent where:

• You have actively opted in, or
• We have an existing business relationship and you have not opted out.

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We do not sell or share marketing data with third parties.